Author Archives: amfamlisa

Meet Andrew Tunks: A guiding voice

He’s also one of our unsung heroes Meet Andrew Tunks. He’s a billing care center representative in St. Joseph, Mo., who has worked at American Family for nearly two years. He was nominated as an unsung hero by his division. “Andrew is a true example of a team player and an excellent customer service representative,” […]

Let’s share our greatest asset

I’ve been fortunate to work in a variety of roles during my time with American Family. I started in AmPlan, our company’s billing department at one time. I remember trying to reconcile complex commercial billing accounts. I was just out of college and working with people who had 20, 30, even 40 years of experience. […]

You’re my hero

Last month, a customer called me a hero. Tonight, I’ll talk to someone else who considers me a hero. I’m working a catastrophe event in central Illinois, where an extremely powerful tornado smashed through Washington and nearby communities the morning of Nov. 17. You may have seen stories in the news as it drew national […]