Making Holiday Spirits Bright, One Card at a Time

Regrets, I’ve had a few.

One of my biggest regrets was that I didn’t keep in touch with a college friend of mine after he joined the Navy. I always thought about writing to Dan, whose brilliance was matched by his crazy sense of humor. But I never wrote to him, and I’ll never have the chance to do so, either.

That’s because Dan was killed at the Pentagon on Sept. 11, 2001.

So I was personally moved when an American Family Insurance customer service center manager, Tom Hanson, recently spearheaded a holiday card-signing drive for military personnel.

Along with fellow employees and volunteers from the American Red Cross, Tom supervised card-signing stations at American Family facilities in Madison, Wis. I eagerly joined the hundreds of employees and agents who lined up to sign cards and extend heartfelt holiday greetings. As a result, hundreds of U.S. military men and women will get special surprises in the mail during the holiday season.

Tom’s initiative was just one of several grassroots activities at American Family aimed at celebrating the company’s 85th anniversary through community service activities. As Tom puts it, “It makes me feel good that we did this, but I still feel it’s a small gesture compared to the large commitment that these folks in the military have made and what they’re going through.”

It’s no accident Tom and his colleagues took the time to show they care about people in the military. After all, he and others in the customer service center are the first ones to receive claims-related customer calls. They help American Family put customers’ lives back together when bad things happen. They are good examples to all of us that caring for others is in our DNA.

All we have to do is act on it.

This holiday season, consider taking the time to send cards to men and women in the U.S. military – the American Red Cross “Holiday Mail for Heroes” program makes it easy to do.

I know I plan to do so. It would make Dan happy.

***Bill Shepard is a writer for American Family Insurance, and he enjoys using social media to stay informed and keep connected with others around the world. Having lived in Holland as a teen, he remains an ardent Dutch soccer fan who also loves running, cooking and alternative music.

Editor’s note: This story originally appeared in the American Family Insurance Dream Protector’s blog.

One Comment

  1. Posted April 28, 2013 at 5:41 pm | Permalink

    Holidays are as important as Work time.

    Nice article. Thank you

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