Monthly Archives: January 2012

Claim Adjuster jobs at American Family

Claim adjusters at American Family are a personal link between our insureds and the claim process, providing information and empathy to those customers who have just experienced an accident or loss. It’s a job that requires great communication skills and the ability to connect with people. As one desk manager says, “I think we play […]

The importance of knowing the business

While standing in line at a department store during the holidays, I overheard this conversation between the customer in front of me and the sales person: Customer: “Wow, it is busy in here. I bet this has been a long day for you.” Sales Person: “Yup.” Customer: “I still have to get a few things […]