Monthly Archives: August 2011

Are you ready for this?

I’ve worked at American Family for 25 years, in Life, Marketing and now Claims. I’ve worked with people in different departments of the company. But until very recently, I’d had limited interaction with customers. And, I’d never spoken to a customer experiencing a loss. With the development of the Claims Storm Pipeline, I got my […]

Can you hit a change-up?

“There are three types of baseball players: those who make it happen, those who watch it happen, and those who wonder what happens.” -Tommy Lasorda, former Los Angeles Dodger manager, 1976-1996 As a huge sports fan, I’m a sucker for a good sports quote. Generally, however, I don’t like to try to tie them to […]