Monthly Archives: April 2011

Not your typical call center

Here at American Family Insurance we don’t have your typical “call centers.” Instead, we have ”care centers.” So, you ask, what makes American Family’s Care Centers so caring? • When an insured calls the care center, the rep they talk to is usually the first personal communication they’ve had from American Family. And often, the […]

Dimming the switch

Do you find that you frequently separate your “work” self from your “real” self? A blog post I saw recently (and the accompanying comments) led me to do a little thinking on the subject. When I was new to the workforce, I “flipped the switch” between my personal self (which, in my 20s, was, well, […]

More Than Just a Resume

Ross, a manager in our Claims Customer Care Center, explains what he looks for when he talks to candidates for associate or auto claim representative positions. This week, Ross and his team welcomed several new employees to the claims customer care center. If you’re interested in claims adjusting or other current career options, visit our […]